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Credit Memo
From
Customer
Credit Memo #
Date
Original Invoice #
Invoice Date
Customer Account #
Reason for Credit
Items Credited
Item #
Description
Qty
Unit Price
Credit Amount
Subtotal
Tax rate (%)
Sales tax
Total CreditUSD
$ 0
Credit Will Be
Notes
Authorized By
Date
How to fill out a Credit Memo
Free Credit Memo template
A credit memo (credit note) is a document a seller issues to reduce what a customer owes, for example after a return, damaged goods or a pricing error. It references the original invoice and shows the items and amount credited.
How to fill it out
Enter your business details and the customer’s name and address.
Fill in the credit memo number, original invoice number and date, and account number.
Check the reason for the credit.
List the items credited with quantity and unit price — amounts and total calculate automatically.
Choose how the credit will be applied and sign.
Tips
Number credit memos in their own sequence (e.g. CM-1001).
Always reference the original invoice so the customer’s records match.
Use the same tax rate that was charged on the invoice.
Keep a copy with the original invoice in your records.
Credit Memo example
From
Acme Supply Co. 123 Main St Springfield, IL 62701 (555) 123-4567 · acmesupply.example.com
Customer
Springfield Dental Group 900 Park Ave Springfield, IL 62702
Credit Memo #
CM-1007
Original Invoice #
INV-2316
Invoice Date
09/28/2026
Customer Account #
C-2045
Reason for Credit
Damaged / defective
Credit Will Be
Applied to account balance
Items Credited
TN-500 · Nitrile gloves, medium (box of 100) · 4 · 12.50
PT-210 · Paper towels, case of 12 · 1 · 38.00
Notes
Boxes damaged in shipping. RMA #4419. No restocking fee.
All names, companies and contact details are fictional. Click “Fill sample” above to put this example into the empty fields; click again to remove the parts you did not change.
FAQ
What is the difference between a credit memo and a refund?
A credit memo reduces the customer’s balance; a refund returns money. A credit memo can be applied as a refund.
Does a credit memo need a number?
Yes. A unique number makes it easy to track and match to the customer’s account.
Can I export it to Excel or Word?
Yes. Download it as Excel with formulas or as a Word file.